SHIPPING & RETURNS

Sometimes, returns are necessary. But in our mission to produce local and reduce carbon emissions, we would like to minimise the amount of unnecessary parcels sent.

 

With this in mind, please be mindful and assess all factors before finalising a purchase on our site. Each product has a detailed size guide for fit reference and has been internally QC’ed before sending, but if you have further questions regarding the sizing or style, please reach out to us at pssypourhomme@gmail.com and we will help you find the right fit.

 

If you wish to return an item due to change of mind or incorrect sizing, you must notify our team by emailing pssypourhomme@gmail.com within 48 hours of receiving your order. The item must then be posted to us within 7 days of receiving the order. Shipping address: 485 Brunswick Street, Ngár-Go (Fitzroy North), 3068, Naarm (Melbourne), Australia.

Any returns posted after this time will not be accepted. Returns must be posted at buyer’s expense.

We require customers to send returns by a registered form of Australia Post (Registered Post or Express Post) or recognised courier and email the tracking number to pssypourhomme@gmail.com

If the return is approved, you will receive a refund of the item price minus the initial shipping cost of $15 (within Australia) or the international shipping cost (for buyers outside of Australia). Refund will be returned to the card or payment method used at checkout. Any bank or transaction fees may not be refunded. Please allow up to 10 business days for the refund to process.

Please note: we do accept returns on items that are not worn, altered, washed, or damaged. Returned goods must have all tags attached.

 

While we accept returns of most products in their original and re-saleable condition, return of underwear or intimates is not possible due to our hygiene policy and ensuring the safety of our customers. If you have enquiries about the fit of our underwear and intimate styles, please contact us at pssypourhomme@gmail.com and we will help to ensure your selected sizing is correct.

All items are hand-made locally in Naarm. Please be aware that with local production comes unique manufacturing quirks. We have in house quality control checks and standards, and would only send products we are proud of. If there are any defects or quality issues with the product you receive, please contact us at pssypourhomme@gmail.com and we will organise a refund or exchange on the product.